Your customer service team is (hopefully) a very efficient group of people who not only handle many sensitive situations all day long but also manage a large volume of orders along with responsibility for resolutions involving refunds and exchanging. How these are handled is the difference between an average company and an exceptional company.

To recognize those who excel in this department, Bloomerang has created a little extra thanks program called "10-20-30."

This program puts every customer service resolution into a drawing where those who can creatively resolve problems with the least amount of refunds will have the best chance for the highest valued prize. If there was more than one person working on the problem the last person in scratch will be the winner.

There may be more creative prizes and values as the program continues. So the more problems your agents resolve, the more they can win!

Here's how it works:

Instruct your agents to fill out their adjustment log as usual
The order numbers will be entered into a drawing
Entries must be turned in each Monday
At the end of the month, four (4) numbers will be chosen (If the month ends during the middle of the week, your most current entries will carry over to the next month)

The drawing will be held during the 1st week of every month and will result in the following prizes:

$30 - If the order does not result in a refund given out by the shop

$20 - If a partial refund is required through your shop (online voucher, gift certificate, or partial credit

$10 - If your shop had to give a full refund on that order

That's all there is to it! It's easy, fun, and is very effecting in getting the employees involved. If you would like some help implementing this sales contest - or one similar for your shop - your friends at Bloomerang Solutions are here to help. Drop us a line here or give us a call at (941) 806-1911 and we can help get you started.