Most people are aware that their business has it’s own listing on Google Maps, but many people don’t scroll down far enough to see some of the more robust features of their GMB listings. One in particular is extremely valuable to the reputation of your business - the Q&A (question and answer) section.

Why is the Q&A section so important? Because it lets you control the information on your listing and it shows perspective customers that you are an active, responsive shop who will go out of their way to help them out if they should ever encounter a problem. Great customer service goes a long way.

It it also an outstanding opportunity to clarify any comments or complaints that customers may have. I have found that more often than not, most upset customers can easily be satisfied with a one-minute conversation where you just listen to their issue and try to find a resolution.

Keep in mind that this is also a fantastic chance to showcase your customer service skills. It’s on display for everyone who looks at your listing so be sure to take some time to give it the attention it deserves. If you need help with your GBM listing, give us a call today. We can help you! (941) 809-5000.